After-sales service is a mandatory section in the overall marketing strategy of any business. Nirou trans Company has always made genuine attempts to provide its customers with top-quality support as an effective tool to forge satisfactory relationships. Our post-sale services are as follows:

1. Pre-installation Services: While our customers are provided with manuals that contain information on how to install and maintain the products, cost-free services are also offered to facilitate customers’ experience of instalment.
2. Initial Training: Given that our products demand technical expertise, NTC arranges trainings on how to employ the products.
3. Warranty: The cost-free repairment or replacement of the dysfunctional or faulty parts of guaranteed products. In case of products not carrying a guarantee, then a fine is imposed on the customers to receive this service at their premises or ours if preferred.
4. Online support: Various communication ways are determined for our customers to receive proper guidance and track their orders.
5. Our sales department has made it possible for customers to obtain technical specifications and test results of their orders by scanning the barcode on the products’ rating plate.

Noteworthy, products are subject to our after-sales services until their shelf life ends, even after the warranty period.